We guarantee our personalized products to be free of manufacturing errors and
product defects. If there is a quality issue with your order, you may return
it in new condition and in its original packaging for a prompt exchange for the
same item. Understandably, personalized items cannot be accepted for return
unless they have been damaged during manufacturing or shipping. All replacement requests must be made within 7 days of receipt.
To request a replacement, you will need to initiate a Return Merchandise Authorization (RMA). Follow these steps:
- Log into your account by clicking here or on My Account in the top right of any Signs Remembered web page.
- In the Track Your Recent Orders section, locate the order you want to start a return authorization on and click View Details.
- When the order appears, click the Add New RMA button.
- On the Create New RMA page, enter the number of items you want to exchange and the reason for the replacement.
- Add any additional comments you would like to make in the Comments Section and click Save RMA.
If you have any problems with this procedure, contact us by phone at Toll Free (877) 223-7972 between 9:00 AM and 6:00 PM Pacific Time, Monday through Friday. We will be happy to help you through the replacement request process.
We will review your replacement request, and in a few days you will receive an email with important instructions for completing the exchange.
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